LNER has become the UK’s first train operator to offer free sanitary products onboard its trains.
The firm, which operates services between Harrogate and London King’s Cross, said in a statement today it will introduce the scheme across its entire fleet.
Passengers can request a ‘package for a friend’ directly from an LNER team member onboard, or by scanning the catering service QR code next to their seat. A team member will then “discreetly” deliver the products to seats, LNER added.
The move comes after a survey, carried out by YouGov on behalf of LNER, found 22% of people have experienced a time when they, or someone they are with, needed sanitary products but could not access them.
LNER said it first introduced the scheme at London King’s Cross station after recognising “everyone should have access to period care products when they need them”, and has now partnered with organic period product company TOTM to expand the delivery.
Gill McKay, an on-train delivery manager at LNER, said:
“Customer feedback, supported by research, highlighted the upset that can be experienced by not having access to period products.
“We believe everyone should be able to travel with confidence and in comfort and providing free, environmentally friendly products to anyone who needs them is just one way we can provide support, help the planet and break down barriers and stigma.”
Kiley Yale, head of sales at TOTM, added:
“We are really excited to be working with LNER to champion period comfort, wellbeing and dignity across their trains, stations and offices.”
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